When most people think of Lean, Six Sigma and Continuous Improvement, they think of manufacturing. However, many office areas like customer service, tech support and sales are now using the tools as well. Today organizations realize that not only your product but also your customer’s experience determines their relationship and loyalty with your company. This podcast discusses how Lean can eliminate waste and develop customer-focused processes in office areas to increase revenues.
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How to Increase Your Revenue with Proven Lean Actions
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