Author: Phyllis

Companies spend thousands each year on training hoping for improved performance and productivity. However, they fail to see any significant return on their investment. Articles and network posting discuss topics such as resistance to change, motivating the learner, providing a vision of success, and tweaking the environment. One area that warrants more discussion is coaching […]

According to the marketing firm Yankelovich, we are exposed to over 5,000 messages per day and we have the attention span of a goldfish. So, to capture the attention of your prospect, you have to dazzle them with your dialogue. You have to stretch beyond your comfort zone. Tell stories that have them on the […]

Everyone wants to achieve success in business and in life. But, most people struggle with how to navigate the obstacles and detours life puts in your way. I read two books this week, a book on leadership and a book on warm sales prospecting. It was interesting to me that both authors urged readers to […]

Experiences are now the leader in creating new economic value. Products and services have become commoditized, and many have become interchangeable.  So, how do you stand out in the crowd to get the buyer’s attention and eventually the order? The answer is to engage your customer and create memorable experiences. Products and services can come […]

How to Improve Relationships and Win Sales With Gratitude Since Thanksgiving is tomorrow, I thought gratitude would be a good topic for this week’s blog post. Expressing gratitude is not like Jack and the Beanstalk’s magic beans.  It isn’t a quick fix process where you say thank you and your relationship improves and the prospect […]